Fashion Support Consultant (Spanish-speaking) - On-site KL01
Core
Handle incoming customer contacts via telephone, email, chat, or automated alerts to solve user demands and ensure SLA compliance.
Role type
Customer Support Specialist (Fashion Industry)
Builds
Customer support operations for fashion brands
Domain
Fashion retail / Customer Service
Deliverable
client delivery
Required skills
Bilingual Spanish and English, customer care skills, call management, SLA adherence, problem resolution
Preferred skills
IT platform knowledge (Windows/MS Office/internet configuration)
Responsibilities
Handle incoming customer contacts via telephone, email, chat or other automated alerts and solve users' demands; Log call details onto call management systems and provide response and resolution within SLA; Maintain service and product knowledge and expertise associated with applications specific to individual customers; Ensure contractual SLA is maintained