Customer Service Representative (Spanish-Catalan-speaking) - Onsite - Sports Industry - BC01
Core
Handle incoming customer contacts via telephone and email to solve demands and ensure SLA compliance for clients in the fashion and e-commerce sectors.
Role type
Customer Service Representative
Builds
Customer support and resolution for fashion/e-commerce clients
Domain
Retail / Fashion / E-commerce
Deliverable
client delivery
Required skills
Bilingual Spanish and Catalan, advanced English, customer care, call management, CRM software, payment method platforms, e-commerce after-sales support, emotional intelligence, fashion knowledge
Preferred skills
Boutique experience, passion for fashion, knowledge of latest fashion trends
Responsibilities
Take incoming contacts (telephone and email) and solve users' demands, Log call details onto call management systems, Maintain service and product knowledge, Understand customer profile and maintain appropriate communication, Ensure contractual SLA is maintained, Act as a Brand Ambassador
Seniority
Individual Contributor