Fashion Support Consultant - (German - speaking) - Remote - LE02
Core
Handle incoming customer interactions via phone, email, and other channels for fashion brands, ensuring high-quality service experiences and timely solutions.
Role type
Customer Support Consultant (Fashion)
Builds
Customer service interactions for global fashion brands
Domain
Fashion retail / Customer Support
Deliverable
client delivery
Required skills
German (advanced), English (advanced), IT platform navigation, active listening, problem-solving, case escalation
Preferred skills
Passion for helping others, ownership of customer requests
Technologies
Windows, MS Office, internet settings
Responsibilities
Handle incoming customer interactions via phone, email, and other channels; Accurately log all interactions and provide timely solutions; Maintain up-to-date knowledge of products, services, and systems; Identify and escalate complex cases when needed