Dynamics 365 Customer Engagement – Customer Insights
Core
Design, customize, and administer Dynamics 365 Customer Engagement (D365 CE) solutions, specifically focusing on Customer Insights – Journeys and Data, to align system functionality with client business objectives.
Role type
Solution Architect (Dynamics 365 Customer Engagement – Customer Insights)
Builds
Customer engagement journeys, data models, and integrated analytics solutions for enterprise clients.
Domain
Customer Experience (CX) / Marketing Automation / Data Integration
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
D365 Customer Insights – Journeys design and optimization, D365 Customer Insights – Data modeling, Power Platform development (Power Apps, Power Automate), Dataverse architecture, external system integration (Azure, SharePoint), English fluency, Italian fluency
Preferred skills
Microsoft Architect/Functional Consultant certifications, Copilot Studio experience, data analytics knowledge
Technologies
Dynamics 365, Power Platform, Dataverse, Azure, SharePoint, Power Automate
Responsibilities
Design and optimize customer journeys and segments, develop Power Apps and automation solutions, integrate data from external sources, troubleshoot complex architectural challenges, deliver technical training to stakeholders
Seniority
Senior, hands-on IC
