Senior Customer Success Manager – Energy (Technical & Solutions-Focused)
Core
Lead strategic client relationships for Energy Management Services (EMS) solutions, driving adoption, retention, and growth while ensuring clients realize maximum value.
Role type
Senior Customer Success Manager (Energy)
Builds
Energy management solutions and services for utility and sustainability clients
Domain
Energy management, sustainability, utilities
Deliverable
client delivery
Required skills
enterprise account management, customer success strategy, energy data analysis, stakeholder engagement, upsell/cross-sell execution, business review leadership
Preferred skills
energy efficiency technologies, IoT, building management systems (BMS), ESG/sustainability reporting, CRM platforms
Responsibilities
Serve as primary point of contact for key EMS clients; drive onboarding and adoption of energy solutions; develop and execute customer success plans aligned with sustainability goals; monitor customer health metrics and address risks; partner with internal teams to deliver seamless experiences; identify upsell and cross-sell opportunities; provide strategic guidance on energy optimization and cost reduction; track and report KPIs and ROI; lead business reviews and executive presentations.
Seniority
Senior, hands-on IC
