Senior Director, Enterprise Solution Architect
Core
Lead strategic solution architecture, innovation, and transformation initiatives for Customer Experience (CX) solutions, serving as a trusted advisor to executive stakeholders and Fortune 500 clients.
Role type
Senior Director, Enterprise Solution Architect (Strategy & Leadership)
Builds
Next-generation CX solutions spanning CCaaS, CRM, AI-powered automation, analytics, and cloud platforms for global enterprise clients.
Domain
Customer Experience (CX), Contact Center, Cloud, AI/GenAI, Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise architecture, solution consulting, technology strategy, presales leadership, team management, executive advisory, commercial acumen, market vision, complex enterprise transformation, revenue growth, business development, strategic account planning, new logo acquisition, cross-sell/up-sell, executive solution workshops, partner-sourced revenue, strategic alliances, innovation management, AI governance, reference architecture development, customer experience transformation, hyperscaler partnerships, CRM expertise, CCaaS expertise, automation platforms, analytics platforms, generative AI, agentic AI, LLMs, cognitive automation, predictive analytics
Preferred skills
None explicitly stated as preferred skills (all listed under Required Qualifications)
Technologies
AWS, Microsoft Azure, Google Cloud, Amazon Connect, Genesys Cloud, NICE CXone, Microsoft Dynamics Contact Center, Dynamics 365, Salesforce, Zendesk, SAP, Adobe, OpenAI, Anthropic Claude, Google Gemini, Microsoft Copilot, UiPath, Automation Anywhere, Power Automate, ServiceNow, Databricks, Snowflake, Power BI
Responsibilities
Lead and evolve the global Enterprise Solution Architecture function; Develop and execute the strategic technology vision for Customer Experience Services; Build, mentor, and lead a high-performing team of Enterprise Solution Architects; Serve as an executive advisor to internal leadership, clients, and strategic technology partners; Drive innovation strategies that create market differentiation; Provide executive oversight for all presales solutioning, enterprise architecture, and consulting engagements globally; Lead the design and positioning of transformational CX solutions; Partner with Sales, Client Management, Delivery, and Product leaders to drive pipeline growth and revenue expansion; Develop executive relationships with Fortune 500 clients, technology partners, analysts, and industry influencers; Identify and evaluate emerging technologies impacting customer engagement, AI, automation, and digital transformation; Establish AI governance and solution frameworks supporting responsible deployment of Generative AI, Agentic AI, and automation technologies.
Seniority
Senior Director, executive-level leadership
