AWS Consultant - AWS Connect - CX
Core
AWS Consultant designing, building, and deploying cloud solutions for client contact center and customer experience (CX) platforms using Amazon Connect.
Role type
Senior IC AWS Cloud Engineer (CX/Connect)
Builds
AWS applications, Lambda integrations, CloudFormation templates, data pipelines, and QuickSight dashboards for CX performance visibility.
Domain
Cloud Engineering / Customer Experience (CX) / Contact Centers
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
AWS architecture, Node.js, React, .NET Core, SQL, NoSQL, Python, REST, GraphQL, Data Lake, Glue, Athena, Lambda, Lex, Kinesis, QuickSight, ETL, database architecture, business intelligence, big data, machine learning, advanced analytics
Preferred skills
AWS Well-Architected Framework, multi-disciplinary team collaboration
Technologies
AWS (EC2, EKS, Lambda, S3, RDS, Aurora, AppSync), Amazon Connect, Node.js, React, .NET Core, SQL, NoSQL, Python, Data Lake, Glue, Athena, QuickSight, Lex, Kinesis
Responsibilities
Identify and implement optimal cloud-based solutions for clients; design, build, and deploy AWS applications; participate in the full software development life cycle; support Amazon Connect engagements by building integrations and infrastructure; build data pipelines and dashboards; troubleshoot incidents and implement preventive measures; educate teams on new cloud initiatives.
Seniority
Senior, hands-on IC
