Fashion Support Consultant (Portuguese - speaking) - On-site IN02
Core
Handle incoming customer inquiries via phone, email, chat, and voicemail for fashion brands, resolving demands within SLA.
Role type
Customer Support Consultant (Fashion)
Builds
Customer support operations for fashion brands
Domain
Fashion retail / Customer Service
Deliverable
client delivery
Required skills
Portuguese (proficient/bilingual), English (advanced), customer care, call management, IT platform knowledge, Windows/MS Office
Preferred skills
None stated
Technologies
Windows, MS Office, internet configuration
Responsibilities
Take incoming customer calls and solve users' demands; Log call details onto call management systems; Maintain service and product knowledge; Escalate potential service issues to Mentor; Comply with administrative duties
Seniority
Entry-level / Individual Contributor
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