Technik & IT Support - First Level (m/w/d)
Core
Handling customer inquiries via email and phone, troubleshooting technical issues remotely, and coordinating on-site support teams.
Role type
First-level IT support technician
Builds
Resolved IT tickets and coordinated external service interventions
Domain
Retail technology support
Deliverable
client delivery
Required skills
Remote troubleshooting tools, SQL basics, Windows/Linux OS familiarity, internal ticketing systems
Preferred skills
Scripting languages, Scala, Grassfish, Navori
Technologies
TeamViewer, VNC, OTRS, MS Office, RDP, Confluence
Responsibilities
Process customer inquiries via email and phone, troubleshoot errors using remote tools, escalate tickets to vendors or internal dev teams, coordinate external on-site support teams, mentor projects after onboarding
Seniority
Entry-level, hands-on IC
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