Senior Customer Success Manager
Core
Drive adoption and value realization for Adobe's Creative Cloud portfolio across enterprise customers, acting as a trusted advisor to key stakeholders from power users to the C-suite.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Adoption, engagement, and expansion of Creative Cloud applications (Photoshop, Illustrator, Firefly, Frame.io, Express) and related services.
Domain
Digital Media / Creative Software / Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer relationship management, implementation and onboarding guidance, executive presentation skills, account growth strategy, risk remediation planning, product feedback synthesis
Preferred skills
Familiarity with creative software (Creative Cloud, Canva, Figma), creative mentality
Technologies
Adobe Creative Cloud, Firefly, Frame.io, Adobe Express
Responsibilities
Own end-to-end customer relationships for activation and health; guide customers through implementation to ensure goal achievement; position the full Creative Cloud portfolio to connect with business outcomes; partner with sales and product teams to drive launches and expansion; identify and remediate deployment risks; capture feedback and surface insights to product and marketing teams
Seniority
Senior, hands-on IC
