Claims Senior Team Manager
Core
Leading a team of Claims Handlers and Adjusters to manage general liability and property damage claims for Maersk's Heavy Bulky Delivery product.
Role type
Senior Team Manager (Claims)
Builds
Customer-centric claims outcomes and operational/financial protection for Maersk's embedded B2C delivery solutions.
Domain
Logistics / General Liability Insurance / Property Damage
Deliverable
client delivery
Required skills
General Liability claims expertise, Property damage claims, Team leadership, Claims process oversight, Trend analysis, Stakeholder negotiation, Escalation management, Training delivery, Contractual compliance
Preferred skills
Carrier experience, Subrogation, Loss prevention, Litigation background, Bilingual (Spanish), Microsoft Office proficiency
Technologies
Microsoft Office, Windows
Responsibilities
Lead, coach, and develop a team of Claims Handlers and Adjusters; Manage timely responses to general claim inquiries; Support on-demand customer meetings and address escalations; Deliver training to commercial and operational teams; Monitor claim trends and recommend improvements; Ensure claim turnaround times meet contractual requirements
Seniority
Senior, hands-on IC with team leadership