Customer Succes Engineer
Core
Act as a designated technical consultant to 5-7 customers using Adobe Experience Manager (AEM), implementing deployments, managing custom integrations, and driving product adoption.
Role type
Senior Customer Success Engineer (Technical Consultant)
Builds
Adobe Experience Manager (AEM) deployments, custom integrations, and cloud-hosted enterprise offerings.
Domain
Digital Marketing / Enterprise Software / Cloud Infrastructure
Required skills
Adobe Experience Manager (AEM), Microsoft Azure, AWS, Linux, Windows Server, Java, JavaScript, CSS, cloud hosting, enterprise software operations, technical consulting, client relationship management, contract lifecycle management, professional services request management, autoscaling, cloud management systems.
Preferred skills
Front-end development, advanced Adobe Command/Control systems, upgrade systems for enterprise customers, cloud-hosted Enterprise offering management.
Responsibilities
Implement and support standard deployment methodologies for AEM; manage custom integrations and bridge communication with clients and partners; cultivate future projects and qualify new opportunities; develop long-term client relationships; assist clients in growing usage and adoption of Adobe products; answer questions, customize accounts, and renew contracts; coordinate customer support for quality issues; work with teams to provision, customize, monitor, balance, and upgrade cloud-hosted Enterprise offerings; demonstrate Amazon and Azure cloud services; support upgrade systems for enterprise customers.
Seniority
Senior, hands-on IC
