Principal Customer Success Manager
Core
Trusted advisor for Adobe Learning Manager (LMS), helping customers derive best use of the LMS, fine-tune learning strategies, and ensure success.
Role type
Principal Customer Success Manager (Techno-functional)
Builds
Adobe Learning Manager (LMS) adoption and value realization for enterprise clients
Domain
Enterprise Learning & Development (L&D) / Learning Management Systems (LMS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer relationship management, technical ecosystem knowledge, strategic business guidance, product adoption enablement, renewal and expansion management, complex presentation delivery
Preferred skills
eLearning market expertise, LMS administration experience, solution consulting background
Technologies
Adobe Learning Manager, API integration tools
Responsibilities
Provide consulting services in learning design and technologies; Manage client relationships and assess maturity/satisfaction remotely; Interact with senior client contacts (Learning Managers to CLOs); Present complex technical and functional information; Manage multiple concurrent customer engagements; Identify upsell and cross-sell opportunities; Conduct Strategic Business Reviews (SBRs) and training sessions; Gather customer feedback to drive product enhancement.
Seniority
Principal, hands-on IC with strategic influence
