Customer Service Support DACH (m/w/d)
Core
Handling customer complaints, returns, and credits while driving process optimization and digitalization initiatives for a pet product company.
Role type
Customer Service Support (DACH region)
Builds
Customer support processes and internal operational improvements
Domain
Pet products / E-commerce
Deliverable
dashboards & analysis
Required skills
Complaint handling, Returns management, Process optimization, Data analysis, MS Excel, PowerBI, Cross-functional collaboration
Preferred skills
French, Italian
Technologies
MS Excel, PowerBI
Responsibilities
Process customer complaints, returns, and credits; Coordinate and monitor return processing; Identify and implement process improvements; Support digitalization and automation initiatives; Perform billing reconciliations and period-end closing tasks; Collaborate with Supply Chain, Sales, Finance, and Master Data teams.
Seniority
Mid-level, hands-on IC
