Imaging Solutions Service Manager – Americas
Core
Lead a customer-facing team to provide high-quality post-sales support and solutions for industrial radiographic inspection products, minimizing customer downtime and ensuring on-time delivery.
Role type
Senior IC service operations manager (Americas)
Builds
Post-sales support services and operational improvements for industrial radiographic inspection equipment
Domain
Energy / Industrial Radiographic Inspection / Non-Destructive Testing
Deliverable
client delivery
Required skills
resource planning, NPS improvement, customer issue resolution, new product launch support, escalated case management, cross-functional collaboration, order fulfillment optimization, install base data analysis, continuous improvement initiatives
Preferred skills
SAP, mechanical/electrical engineering background, non-destructive testing expertise
Responsibilities
Support regional operational teams to set and deliver on customer expectations; Drive NPS improvements and facilitate customer issue resolution; Support new product launches through support planning; Provide proactive leadership on escalated service cases; Work with cross-functional teams to drive operational improvements; Analyze install base data to identify trends impacting customer satisfaction
Seniority
Senior, hands-on IC