NPD Readiness Lead
Core
Ensuring new foodservice equipment products are fully service-ready at launch by bridging Product Development, Engineering, and Aftermarket teams to prevent early-life failures and reduce escalations.
Role type
Senior IC NPD Readiness Lead (Product Launch & Service Operations)
Builds
Service-ready new product introductions for global foodservice equipment brands
Domain
Industrial manufacturing / Foodservice equipment / Aftermarket service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Cross-functional leadership, diagnostic troubleshooting, risk identification, project management, data-driven decision making, systems thinking, technical documentation, training alignment
Preferred skills
NPD program experience, stage-gate process familiarity, aftermarket service environment experience, Lean/continuous improvement
Technologies
Zingtree, diagnostic flows, knowledge base resources
Responsibilities
Own end-to-end service readiness for new product introductions including diagnostics, training, and documentation; Act as primary operational interface between Engineering, Product, Support, and Field teams; Define and validate diagnostic pathways and troubleshooting logic; Ensure training content and field guides are complete and aligned prior to launch; Monitor early-life failure trends and escalation patterns to drive continuous improvement; Lead technical diagnosis of equipment issues using structured methods.
Seniority
Senior, hands-on IC