Key Local Chains Specialist
Core
Managing orders, deliveries, and business relationships for local pet store chains and veterinary clinics within the B2B sector.
Role type
B2B Customer Service Specialist
Builds
Order fulfillment and supply chain operations for pet care products
Domain
Retail / Pet Care
Deliverable
client delivery
Required skills
B2B customer service, order management, logistics coordination, payment monitoring, business relationship management, sales/marketing campaign support, process automation, ERP/CRM systems proficiency, MS Office (Excel), English (B2)
Preferred skills
Salesforce, SAP
Responsibilities
Execute customer orders according to established processes, ensure high-quality client support, organize transport and notify clients of deliveries, monitor payment deadlines, build and maintain business relationships with local chains, support sales and marketing actions, coordinate with international support teams on systems and automation, participate in process automation development