Operating Model Integration Lead
Core
Design and orchestrate multi-persona workflows and operating models for Snacking business domains, bridging business needs with ServiceNow platform capabilities to eliminate silos and accelerate delivery.
Role type
Senior IC Operating Model Integration Lead
Builds
Cohesive end-to-end operating models, persona-centric workflows, and ServiceNow platform enhancements for Snacking business units.
Domain
Enterprise IT Operations / ServiceNow Platform / Business Process Management
Required skills
Operating model design, workflow orchestration, ServiceNow platform expertise, backlog prioritization, change management, data flow governance, OKR framework implementation, stakeholder engagement
Preferred skills
Portfolio management, digital transformation strategy, user journey mapping, analytics partnership
Technologies
ServiceNow, OKR frameworks
Responsibilities
Map and refine user journeys for key personas (Portfolio Managers, Product Managers, etc.), translate business requirements into functional epics and user stories, define data flows and operational reporting dashboards, establish OKR hierarchies and adoption mechanisms, drive change enablement and user adoption for platform capabilities.
Seniority
Senior, hands-on IC