Retail Online Experience Advisor - Hybrid (AZ)
Core
Contacting customers interested in purchasing vehicles to answer questions, build engagement, and set appointments for dealership visits.
Role type
Sales support / Appointment setter
Builds
Customer appointments and dealership visits
Domain
Automotive sales / Used car retail
Deliverable
product features
Required skills
Verbal communication, Written communication, CRM usage, Lead management, Appointment setting, Sales process knowledge
Preferred skills
Associates degree, Goal orientation, Detail-oriented, Team collaboration
Responsibilities
Communicate sales process to customers, Facilitate communication journey via phone/text/email/chat, Transition customers to retail locations, Manage leads in CRM, Conduct talk-offs to ensure appointment success, Develop relationships with customers and dealerships, Partner with dealerships to meet sales goals
Seniority
Individual Contributor
