Loan Advisor
Core
Collect past due payments, negotiate payment plans, and maintain positive relationships with delinquent auto loan customers to help them meet repayment goals.
Role type
Senior IC loan collection specialist
Builds
Long-term solutions for customers to maintain loan quality and meet production goals
Domain
Financial services / Auto lending
Deliverable
client delivery
Required skills
Debt collection, payment plan negotiation, customer relationship management, account analysis, skip tracing, compliance with Fair Debt Collections Practice Act
Preferred skills
Contact center experience, financial services industry experience, phone-based sales
Technologies
Computer systems, automate systems, calculators, copy machines, printers
Responsibilities
Contact customers regarding past-due balances, educate and negotiate with customers, navigate multiple systems to review accounts and process payments, monitor and analyze customer accounts, assist customers with debt repayment plans including modifications and deferments, utilize computer systems for skip tracing
Seniority
Mid-level, hands-on IC