Reinstatement Specialist
Core
Assist customers with reinstating or redeeming vehicles post-repossession by guiding them through payment options, negotiating terms, and processing administrative releases.
Role type
Senior collections specialist (loss mitigation)
Builds
Vehicle reinstatement and redemption pathways for customers
Domain
Automotive finance and collections
Deliverable
client delivery
Required skills
Negotiation, conflict management, knowledge of FDCPA and state repossession laws, Microsoft Office proficiency, multi-tasking, decision-making
Preferred skills
Associate or bachelor's degree in business, experience with skip tracing
Responsibilities
Support high volume of inbound/outbound calls to guide customers through reinstatement/redemption, negotiate payments based on business criteria, process personal property/vehicle release paperwork, communicate with recovery vendors and auctions, support Reverse Charge Off process, monitor payment correction for compliant fund allocation
Seniority
Mid-level, hands-on IC