Services Specialist - Resource Management (M/F/D)
Core
Oversee and optimize the deployment and career development of a global Field Service Engineer workforce to align with business demand.
Role type
Senior Resource Management Specialist
Builds
Optimized global deployment of internal and contingent Field Service Engineers
Domain
Energy Technology / Field Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Global workforce planning, resource allocation, demand forecasting, capacity planning, performance management, compliance management, Lean process improvement, data-driven decision making, contract management, stakeholder collaboration
Preferred skills
Experience with ServiceMax, Time & Expense management, expatriate contract management, multi-skill development
Technologies
ServiceMax
Responsibilities
Plan and execute global control of E&I field resource deployment for internal and external FSEs; Define and execute resource strategies to optimize the mix of internal FSE and external contractors; Ensure accurate demand forecasting and capacity planning; Lead the assignment of FSEs based on skills, availability, and customer priorities; Manage a global pool of FSEs and maintain KPIs such as utilization and fatigue policy; Drive Lean initiatives and efficiency programs; Act as the primary point of contact between Assignment Specialists, Mobilization teams, and Business Units
Seniority
Senior, hands-on IC
