Assistant Vice President - Front Office Application Support
Core
Lead incident management and service improvement for Front Office applications, ensuring business continuity and resolving critical issues across global time zones.
Role type
Senior IC application support lead (front office)
Builds
Stable, high-availability trading and investment workflows for business users
Domain
Asset Management / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Incident management, service improvement prioritization, trade lifecycle knowledge, business continuity planning, stakeholder management for resolution, log maintenance, regional service review analysis, critical application troubleshooting
Preferred skills
Aladdin ASM expertise, BlackRock platform familiarity, Aladdin Change management coordination, global time zone rotation adaptability
Technologies
Aladdin, Bloomberg, WSO
Responsibilities
Manage incidents within the Front Office area, drive service improvement initiatives, prioritize the Front Office book of work, collaborate with business users and change managers on resolutions, champion Aladdin usage, maintain logs and issue tracking, provide regional service reviews, participate in disaster recovery activities, resolve queries on critical applications
Seniority
Senior, hands-on IC