HEALTHCARE ADMINISTRATIVE ASSOCIATE - New River Valley Medical Center
Core
Supports front office operations by performing administrative, scheduling, registration, and customer service functions to ensure efficient patient care delivery.
Role type
Healthcare Administrative Associate
Builds
Patient registration, scheduling, check-in/out processes, and front office operations
Domain
Healthcare / Medical Administration
Required skills
Patient registration, scheduling, check-in/out processes, multi-line phone management, patient demographic and insurance data management, co-payment collection, referral coordination, insurance authorization, medical records maintenance, charge entry, coding support, billing issue resolution, electronic medical record systems usage, data entry, Microsoft Office proficiency
Preferred skills
Medical terminology knowledge, office procedures knowledge, multitasking, attention to detail
Responsibilities
Performs front office functions including patient registration, scheduling, check-in, and check-out processes; Manages multi-line phone systems and routes messages; Maintains accurate patient demographic, insurance, and eligibility information; Collects co-payments, deductibles, and balances daily transactions; Coordinates referrals and obtains insurance authorizations; Maintains and organizes medical records in compliance with regulatory standards; Performs charge entry, coding support, and resolves billing-related issues; Uses electronic medical record systems for scheduling, reporting, and documentation; Provides directions and assistance to patients and visitors; Maintains reports, databases, and spreadsheets; Supports administrative functions including correspondence and meeting materials; Assists with event coordination and departmental projects; Performs basic clinical support tasks under supervision; Serves as a resource for team members and assists with training
Seniority
Entry-level, no experience required