IT Support Specialist (Junior/Mid)
Core
Manage local IT operations, provide end-user support, and oversee IT assets for onshore locations.
Role type
mid-level IT support specialist
Builds
local IT services and hardware infrastructure
Domain
enterprise IT support
Required skills
desktop support (Windows 11), mobile device management, ITIL Foundation, ITSM framework, asset lifecycle management, invoice review, cybersecurity compliance
Preferred skills
ServiceNow
Technologies
Windows 11, ServiceNow, ITSM tools
Responsibilities
assess and govern capacity and lifecycle of local IT assets, improve IT services including meeting rooms and AV equipment, ensure safety and functionality of IT offices and equipment, adhere to cost management and cybersecurity frameworks, review and approve hardware invoices, act as escalation point for high-severity incidents, maintain relationships with IT management and staff
Seniority
Mid-level, hands-on IC