Service Delivery Manager confirmé H/F
Core
Pilot functional delivery of client contracts (MCO/RUN/Managed Services) ensuring quality deliverables, compliance, and contract commitments while managing the client relationship.
Role type
Senior Service Delivery Manager (IT Managed Services)
Builds
Managed services operations and cloud infrastructure support for enterprise clients
Domain
IT Managed Services / Infrastructure & Cloud
Deliverable
client delivery
Required skills
Contract management (MCO/RUN), SLA definition and monitoring, backlog management, resource matrix management, risk analysis, ITIL processes, cloud and infrastructure knowledge
Preferred skills
Governance management, commercial account growth support, team communication and leadership
Technologies
ITIL, Cloud, Infrastructure
Responsibilities
Supervise project execution and prevent scope drift, define and track SLAs, manage client relationship and reporting, analyze productivity and risks, manage team resources and skills matrix
Seniority
Senior, hands-on IC