Services Coordinator - Waygate Technology
Core
Coordinate after-sales service delivery, manage customer communication, and execute end-to-end service order processes for industrial inspection solutions.
Role type
Senior Service Coordinator (Service Delivery)
Builds
After-sales service operations and customer satisfaction for industrial inspection equipment
Domain
Industrial Inspection / Non-Destructive Testing (NDT)
Deliverable
client delivery
Required skills
Service coordination, Customer relationship management, ERP transaction processing, QTC (Quote to Cash) process knowledge, Forecasting support, Cross-functional collaboration, Data accuracy, Problem-solving
Preferred skills
SAP proficiency, Salesforce (SFDC) experience, Multi-national company experience
Responsibilities
Act as primary point of contact for service inquiries and spare parts processing, Coordinate service visits and material availability, Execute ERP transactions for quotes, orders, billing, and revenue recognition, Support Service Managers with backlog forecasting and operational updates
Seniority
Senior, hands-on IC