GUEST SERVICES REPRESENTATIVE
Core
Frontline guest services representative managing patient flow, registration, and concierge operations at a healthcare facility.
Role type
Guest Services Representative
Builds
Patient registration flow, facility tours, and business services for patients and guests
Domain
Healthcare / Patient Access
Deliverable
product features
Required skills
Patient registration, facility tour coordination, conflict de-escalation, shuttle transportation management, notary services, mail and package routing
Preferred skills
Hospital experience, basic typing, computer terminal proficiency
Technologies
Epic, Spark, Excel, CWS-Teletracking, Teletracking Bed Board, Web Exchange, Shuttle Tracker
Responsibilities
Greet and assist patients and guests; manage patient flow from entry to service areas; conduct facility tours; verify and direct shuttle transportation; handle lost and found items and mail routing; de-escalate patient complaints.
Seniority
Entry-level, individual contributor