Microsoft SCIM Malaysia Senior Engineer
Core
Senior technical support advisor handling escalated and complex customer cases for Microsoft products, providing guidance and training to less experienced support staff.
Role type
Senior IC technical support advisor (escalations & coaching)
Builds
Resolution of complex technical issues for enterprise clients
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
advanced troubleshooting, hardware/software/networking knowledge, coaching and training, problem solving, data analysis, shift rotation
Preferred skills
Associate's degree in technical discipline, recognized technical certifications, Mandarin language proficiency
Technologies
Microsoft products, client technical systems
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