Patient Representative - Days
Core
Provide family support, education, mediation, and patient information in public spaces to enhance patient relations and satisfaction.
Role type
Patient Representative (Customer Service)
Builds
Positive patient relations and family satisfaction programs
Domain
Healthcare / Patient Experience
Deliverable
physical/clinical work
Required skills
Empathetic verbal communication, conflict management, service recovery, interpersonal skills, diplomacy
Preferred skills
Certification or vocational training, 2-4 years of relevant experience
Responsibilities
Respond to family and visitor concerns, provide visitation and physical comfort, facilitate communication updates, anticipate family needs, provide non-clinical information
Seniority
Entry-level to Mid-level
