Customer Care Assistant
Core
First point of contact for patients, managing appointments, treatment plans, and financial options while supporting the clinical team.
Role type
Customer Care Assistant
Builds
Patient journey from first contact to treatment completion
Domain
Private healthcare / Dental
Deliverable
client delivery
Required skills
customer service, telephone communication, scheduling, patient record management, IT systems, Microsoft Office
Preferred skills
healthcare or dental experience, GDPR knowledge, Welsh language skills
Responsibilities
Answer patient calls and inquiries, manage appointment scheduling, provide information on treatment and payments, coordinate with clinical staff, handle patient records