Manager - ServiceNow
Core
Design, develop, and implement complex ServiceNow solutions to automate business processes and enhance user experience for healthcare stakeholders.
Role type
Manager - ServiceNow Solutions Architect/Lead
Builds
Automated ServiceNow applications and integrations for ITSM, HRSD, and Service Portal
Domain
Healthcare Information Technology / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow architecture, ITSM, HRSD, Service Portal, Virtual Agent/Now Assist, integration lifecycle management, agile planning, stakeholder analysis, team mentorship
Preferred skills
ServiceNow CSA, CAD, or CIS certifications
Technologies
ServiceNow, ITSM, HRSD, Service Portal, Virtual Agent
Responsibilities
Collaborate with stakeholders to define and prioritize ServiceNow work; develop and deploy solutions with a user experience mindset; mentor junior developers; maintain and enhance existing applications; troubleshoot and resolve issues; share best practices through code reviews and training.
Seniority
Manager, hands-on IC with leadership responsibilities