Manager, Benefits Operations
Core
Manage and coordinate the administration of all company-sponsored health, welfare, and retirement benefits for employees in the EMEA region.
Role type
Manager, Benefits Operations
Builds
Company-sponsored health, welfare, and retirement benefit programs
Domain
Human Resources / Employee Benefits
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Benefits administration, HRIS platforms, process automation, data analysis, project management, regulatory compliance
Preferred skills
Self-insured plans, Medicare, retirement knowledge, Workday, Benifex, system implementation
Technologies
ServiceNow, Workday, Benifex, Excel
Responsibilities
Oversee end-to-end operations of benefits programmes including medical, pensions, dental, vision, life insurance, and disability; Serve as a senior subject matter expert and consultant for benefit operations activities; Partner with Benefit Strategists to determine feasibility of proposed benefit additions or modifications; Implement operational changes and identify opportunities for process automation; Oversee and monitor benefit-related activities including eligibility, enrolments, status changes, terminations, claims, and payment processes; Manage renewals, enrolment windows, and annual activity calendars; Analyze enrollment data and employee benefits utilization to identify trends and cost-saving opportunities; Interpret, communicate, and document benefit plan provisions and processes; Act as an escalation point for complex benefit issues; Create and set controls over benefit utilizations and payments; Specify and implement system changes and lead implementations of benefit plans and systems; Coordinate M&A activities for Benefit Operations; Collaborate with internal partners and vendors to deliver training resources and informational materials.
Seniority
Manager, hands-on IC