ServiceNow Supervisor
Core
Lead a team responsible for the strategy, development, configuration, optimization, and operational support of the ServiceNow platform and integrated enterprise applications.
Role type
Senior ServiceNow Platform Supervisor
Builds
Enterprise ITSM, ITOM, SPM, CMDB, HRSD, and Knowledge Management modules
Domain
Healthcare IT / Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform expertise, ITIL governance, team leadership, change management, incident escalation, resource allocation, performance evaluation, skills matrix management, executive reporting
Preferred skills
Advanced analytical skills, problem-solving, customer service orientation
Technologies
ServiceNow, UKG, ITIL
Responsibilities
Provide day-to-day leadership of ServiceNow platform operations; Oversee configuration, development, integration, and support of ServiceNow modules; Ensure platform design aligns with best practices and architectural guidelines; Lead CAB participation and review changes; Monitor and communicate Severity 1 incidents; Manage workload distribution, ticket assignments, and resource allocation; Lead hiring, onboarding, performance evaluations, and corrective action processes; Define and implement tactical processes to improve service delivery and team efficiency.
Seniority
Senior, hands-on IC with team leadership