Recall Project Support Manager – Hybrid to Carlsbad, CA
Core
Coordinating and contacting key customers on medical device recalls, leading a team of Recall Specialists, and managing project statuses.
Role type
Recall Project Support Manager
Builds
Voluntary product recall operations for medical device manufacturers
Domain
Healthcare / Medical Devices
Deliverable
client delivery
Required skills
Customer service, project management, leadership, multitasking, compliance knowledge, technical software skills, verbal and written communication
Preferred skills
Medical device/pharmaceutical experience, CRM (Salesforce), VoIP systems (Dialpad, Twilio), prior recall experience
Technologies
Salesforce, Dialpad, Twilio
Responsibilities
Train, coach, lead, and develop team members; coordinate and track day-to-day activities of the Recall Team; identify risks and develop action plans; allocate and manage resources; conduct outbound calls to notify affected facilities; maintain confidentiality; perform data entry and management; provide customer feedback to corporate teams
Seniority
Manager, hands-on leadership