Product Complaint Supervisor
Core
Leads and supports the Costa Rica Neuromodulation Complaint Management Center team, overseeing complaint management activities across multiple product portfolios to ensure regulatory compliance and patient safety.
Role type
Senior IC product complaint supervisor
Builds
Post-market quality processes and regulatory reporting
Domain
Medical device / Healthcare
Required skills
complaint management, regulatory reporting, team leadership, operational metrics oversight, risk assessment, cross-functional collaboration, process improvement
Preferred skills
medical device industry experience, global project leadership, analytical problem-solving
Technologies
complaint management systems, regulatory reporting tools
Responsibilities
Coordinate complaint management operations and oversee operational metrics; Lead, coach, and develop a team of product complaint analysts; Review complaint records to ensure regulatory compliance; Assess patient safety and business impacts; Serve as subject matter expert in regulatory reporting; Collaborate with cross-functional partners for issue resolution; Lead post-market quality projects.
Seniority
Senior, hands-on IC