Aux. Enfermería Call Center
Core
Patient support advisor in a healthcare call center managing patient enrollment, treatment adherence, and field nurse scheduling for a pharmaceutical program.
Role type
Patient support specialist (nursing background)
Builds
Patient support programs for pharmaceutical clients
Domain
Healthcare / Life Sciences
Deliverable
client delivery
Required skills
Nursing degree, patient treatment management, patient education, telephone communication, scheduling, consent generation, adverse event reporting
Preferred skills
Public health degree, patient care experience
Responsibilities
Patient profiling upon PSP enrollment, 100% telephone contact with patients (min 2x/month), identifying treatment barriers, generating informed consent, scheduling field nurses, activating lab vouchers, generating real-time access barrier alerts, reporting adverse events
Seniority
Entry-level to Mid-level