Technical Support Tier 2 - SQL
Core
Provide advanced technical support for a clinical research and healthcare intelligence platform, resolving complex incidents, defects, and data quality issues.
Role type
Tier 2 Support Analyst (SQL & Platform)
Builds
Platform stability, data accuracy, and system reliability for life sciences and healthcare clients
Domain
Healthcare / Clinical Research / Data Quality
Deliverable
client delivery
Required skills
SQL query writing and execution, root cause analysis, log analysis, system monitoring, API troubleshooting, incident management, data governance compliance
Preferred skills
Cloud platform support, background job troubleshooting, application code diagnosis
Technologies
SQL, APIs, integrations, background jobs, system monitoring tools
Responsibilities
Investigate and resolve complex system issues and defects escalated from Tier 1; Perform SQL-based troubleshooting and data validation; Manage and prioritize support tickets; Collaborate with development teams to identify root causes and implement fixes; Support site staff and end users with technical concerns.
Seniority
Mid-level, hands-on IC
