Tech Systems/Support Analyst - English + Dutch, French or German (Portugal Homebased)
Core
Provides first-level technical and operational support to Clinical Trials personnel via phone, email, and chat.
Role type
Tech Systems/Support Analyst
Builds
Internal support resources and resolution for clinical trial operations
Domain
Clinical research services / Healthcare IT
Deliverable
client delivery
Required skills
Mainframe and distributed systems familiarity, PC/LAN/telecommunications equipment knowledge, database management, hardware/software configuration, problem analysis
Preferred skills
Customer service experience
Technologies
Commercial database software, PC workstation hardware, LAN, telecommunications equipment
Responsibilities
Process and provide first-level support for technical assistance, communicate with end users to define requirements, resolve routine problems, escalate complex issues, maintain call information in database, schedule configuration and installation of PC workstation hardware and software
Seniority
Entry-level, hands-on IC