Helpdesk Support (Hungarian Speaker) –Homebased
Core
First-level technical and operational support for Clinical Trials personnel via phone, email, and chat.
Role type
Helpdesk Support Specialist
Builds
Internal and external customer support for clinical research operations
Domain
Clinical Research / Healthcare IT
Deliverable
client delivery
Required skills
Technical troubleshooting, database management, hardware/software configuration, requirement gathering, issue escalation
Preferred skills
Portuguese language proficiency
Technologies
Mainframe, distributed systems, PC, LAN, telecommunications equipment
Responsibilities
Process and provide first-level support for technical assistance, communicate with end users to clarify requirements, resolve routine problems, maintain call information in database, schedule configuration and installation of PC workstation hardware and software
Seniority
Entry-level / Junior