Program Manager, Client Services
Core
Manage relationships with manufacturers and oversee daily workflow of staff within specific manufacturer programs, including virtual call center operations.
Role type
Senior Program Manager (Client Services)
Builds
Access and Affordability Support Services for biopharma and medical device companies
Domain
Healthcare / Pharmaceutical commercial solutions
Deliverable
client delivery
Required skills
Call center management, strategic client management, workflow coordination, insurance adjudication processes, data analysis, SOP management, project management
Preferred skills
IQVIA data and products experience, pharmacy background, cross-functional coordination
Technologies
IQVIA databases, PC applications
Responsibilities
Determine work procedures and expedites daily workflow, Schedule staff to reduce overtime, Monitor and verify call center staff interactions, Review accuracy on insurance and provider communication, Address staff and customer questions, Update SOPs per client request, Collect research and data for reports, Serve as direct point of contact with client, Provide product/service information, Deliver quarterly business reviews
Seniority
Senior, hands-on IC with team supervision
