Product Support Technical Advisor II
Core
Provide senior Tier-3 product support for enterprise laboratory applications and integrated systems supporting U.S.-based lab operations.
Role type
Senior IC product support engineer (Tier-3)
Builds
Enterprise lab applications and integrated systems for kit production, sample processing, and study execution
Domain
Life sciences / Healthcare IT / Laboratory Information Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Tier-3 support, root cause analysis, Windows, SQL/Oracle, IIS, .NET, Unix/Linux, Azure/AWS, debugging, log analysis, incident ownership
Preferred skills
scripting, automation, AI-driven support improvements, ITIL processes
Technologies
Windows, SQL, Oracle, IIS, .NET, Unix, Linux, Azure, AWS
Responsibilities
Lead resolution of high-priority escalations, deliver onsite troubleshooting for lab devices and network issues, coordinate with Development and vendor teams, support change and release activities, monitor ticket queues for SLA adherence
Seniority
Senior, hands-on IC