Sr Consult, Client ServicesGFS (Dublin) - Transfer Agency
Core
Senior Consultant acting as primary operational point of contact for Transfer Agency services, ensuring SLA compliance and managing client relationships for a portfolio of clients.
Role type
Senior IC Client Service Manager (Transfer Agency)
Builds
Daily/weekly/monthly TA deliverables, control checklists, and client reporting packs
Domain
Financial Services / Wealth Management / Asset Servicing
Required skills
Transfer Agency operations, client relationship management, SLA management, incident reporting, regulatory compliance, project management, trend analysis, change management
Preferred skills
Fund accounting, fund administration, banking experience, people management, regulatory knowledge (CBoI, FED)
Technologies
Workflow systems, reporting tools, client management systems
Responsibilities
Deliver daily TA services and control checklists; maintain client service levels and SLAs; manage client issues and escalations; oversee monthly reporting and KPI calculations; participate in client due diligence visits; consult on new TA products and SLD development; coordinate stakeholder interactions; perform testing of client-specific reporting.
Seniority
Senior, hands-on IC with leadership guidance responsibilities