Client Services -Vice President -Hedge Funds
Core
Senior leadership role managing client relationships, service level agreements, and operational delivery for hedge funds and alternative asset clients.
Role type
Senior IC client services vice president (hedge funds)
Builds
Award-winning client services for complex fund structures
Domain
Financial services / Hedge fund administration
Deliverable
client delivery
Required skills
Strategic communication, SLA negotiation, client relationship management, financial market knowledge, business process analysis, accounting systems proficiency, risk assessment, operational due diligence, CRM management, profitability analysis
Preferred skills
Leadership experience, cross-selling capabilities, technology infrastructure understanding
Technologies
Microsoft Office (Excel, PowerPoint, Outlook), CRM tools
Responsibilities
Establish professional relationships with clients and key internal/external parties; Drive strategic communication with clients and negotiate service level agreements (SLA); Understand and communicate clients' requests with various Citco business functions; Identify opportunities to expand existing relationship by cross-selling additional Citco products/services; Monitor and manage client SLAs and operational deliverables; Review client profitability & accounts receivables and address negative trends; Work closely with the Operations team to identify opportunities for process improvements; Compile periodic board reports, Key Performance Indicators and scorecards for clients; Carry out periodic risk assessments and peer reviews of clients.