Program Strategy Manager II
Core
Technical and strategic adviser to assigned customers, helping them maximize the value of Proofpoint products and managed services while driving customer satisfaction and program maturity.
Role type
Senior IC Program Strategy Manager
Builds
Customer security program roadmaps and service delivery outcomes
Domain
Cybersecurity, Email Security, Data Loss Prevention
Deliverable
client delivery
Required skills
Customer relationship management, Roadmap planning, Technical guidance on email/networking technologies, Conflict resolution, Service level objective monitoring, Security threat landscape communication
Preferred skills
Data Loss Prevention experience, Threat protection experience, CISSP, CISM, PMP
Technologies
Windows, Active Directory, Microsoft Exchange
Responsibilities
Own and nurture relationships with assigned strategic customers; Lead recurring customer meetings covering service performance and emerging threats; Develop and maintain 12-month customer program roadmaps; Track roadmap deliverables, risks, and dependencies; Coordinate complex production changes; Manage customer escalations; Monitor customer cases for accuracy and compliance.
Seniority
Mid-Senior, hands-on IC