Global Director, Global Service Experience
Core
Network-wide leader responsible for the service model, delivery, and outcomes of the academic and registrar service experience across 14 campuses in three countries.
Role type
Senior leadership, service design and operational management
Builds
Service standards, operational infrastructure, and cluster-based service delivery systems
Domain
Higher education administration and student services
Deliverable
dashboards & analysis
Required skills
Service design, global team leadership, case management systems, service analytics, strategic planning, stakeholder management, continuous improvement
Preferred skills
Experience with ServiceNow, AI chatbot functionality, SLA frameworks
Technologies
ServiceNow
Responsibilities
Own the student service experience across the global network; Lead and develop cluster Sr. Associate Registrars; Design and implement consistent service standards; Build operational infrastructure for cluster-based delivery; Represent the student service function in senior leadership conversations
Seniority
Director, strategic leadership
