Enterprise Product Lead- ServiceNow
Core
Own ServiceNow strategy design and execution to support business processes across ITSM, CSM, HAM/SAM, SPM, and IRM, optimizing data integrity and operational efficiency.
Role type
Senior IC Product Lead (ServiceNow Platform)
Builds
Enterprise ServiceNow solutions including portals, AI-powered virtual agents, chat capabilities, and workflow automation/orchestration.
Domain
Higher Education / Enterprise IT / Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform expertise, strategic planning, project/program management, vendor relationship management, team leadership, budget management, risk management, buy-build-customize analysis
Preferred skills
Higher education or healthcare domain knowledge, experience with 3+ ServiceNow modules
Technologies
ServiceNow, AI chat, virtual agents, workflow automation, orchestration
Responsibilities
Develop and implement comprehensive ServiceNow platform strategy; lead digital transformation initiatives and overlapping platform implementations; mentor and develop high-performance IT teams; engage business leaders to align platform capabilities with organizational goals; manage ServiceNow portfolio and prioritize initiatives based on ROI; ensure platform reliability, availability, and performance; manage vendor relationships and negotiate with software/service vendors; oversee risk management and compliance; manage platform budget.
Seniority
Senior, hands-on IC with leadership responsibilities
