Senior ServiceNow Platform Engineer
Core
Design, build, and operate enterprise-grade ServiceNow capabilities supporting critical business operations, with a focus on automation, Agentic AI, and knowledge management.
Role type
Senior ServiceNow Platform Engineer (Technical Lead)
Builds
Enterprise ServiceNow platform, automation workflows, Agentic AI agents, and knowledge management systems
Domain
IT Service Management (ITSM) / Enterprise Software Platform
Deliverable
production ML models | product features
Required skills
ServiceNow Flow Designer, IntegrationHub, Glide scripting, REST/SOAP APIs, OAuth, Service Catalog, Virtual Agent, Knowledge Management, Agile backlog management, SLA management, Root-cause analysis, Prompt engineering, MCP Server/Client integrations
Preferred skills
ServiceNow CSA/CAD certifications, Atlassian Jira/Confluence administration, Hardware Asset Management, Employee Center, Now Assist, Operations Workspace, broader agentic AI and LLM tooling
Technologies
ServiceNow, Flow Designer, IntegrationHub, Glide, REST, SOAP, OAuth, Virtual Agent, Claude Cowork, Claude Code, Atlassian (Jira, JSM, Confluence)
Responsibilities
Configure and maintain ServiceNow platform workflows, automations, and integrations; Troubleshoot complex platform issues and support major releases; Design and enhance automation and Agentic AI capabilities; Create and maintain knowledge articles and SOPs; Manage team ticket queue against SLAs and Agile backlog; Present platform metrics to IT management; Partner with stakeholders on platform strategy
Seniority
Senior, hands-on IC with technical leadership
