ServiceNow Platform Manager - 1081
Core
Primary internal owner and product lead for the ServiceNow platform, managing roadmap, governance, vendor delivery, and business outcomes.
Role type
Senior ServiceNow Platform Manager
Builds
Enterprise ServiceNow platform capabilities and integrations
Domain
IT Service Management (ITSM) and Enterprise Applications
Required skills
ServiceNow platform ownership, roadmap planning, stakeholder demand management, Systems Integrator management, release coordination, platform governance, testing and deployment, environment management, security access governance, incident response, process improvement, capability evaluation, reporting and metrics
Preferred skills
ITIL Foundation Certification, CMDB and CSDM experience, Service Catalog, Asset Management, Knowledge Management, Performance Analytics, Workflow and Automation, enterprise-scale environment support, third-party partner management, ITSM processes and ITIL principles, business requirement translation
Technologies
ServiceNow, ITSM, CSDM, Service Catalog, Asset Management, Knowledge Management, Performance Analytics, Workflow, Automation, Unified Security Exposure Management, Vulnerability Management, HR Service Delivery, Security Operations, Integrated Risk Management, Strategic Portfolio Management
Responsibilities
Develop and maintain platform roadmap aligned to business priorities; drive improvement initiatives using automation and AI; partner with stakeholders to translate needs into functional requirements; manage Systems Integrator performance and deliverables; coordinate release planning and change schedules; monitor platform health, adoption, and service performance; identify and escalate delivery risks; coordinate platform upgrades and maintenance; oversee development, test, and production environments; maintain security roles and access controls; manage major incident response; optimize ServiceNow processes; evaluate future ServiceNow modules; develop executive and operational dashboards
Seniority
Senior, hands-on IC