ServiceNow Platform Lead, IT
Core
Lead the ServiceNow enterprise platform, driving service delivery, platform stability, and strategic roadmap execution for a higher education organization.
Role type
Senior ServiceNow Platform Lead (Hands-on IC with team leadership)
Builds
ServiceNow platform instances, ITSM applications, and digital workflows
Domain
Higher Education / IT Service Management (ITSM)
Required skills
ServiceNow administration, ServiceNow development (JavaScript, Glide APIs), ITSM best practices, team leadership, incident management, release management, integration design (REST/SOAP), security governance, budget management
Preferred skills
ServiceNow certifications, ITIL certifications, experience with ServiceNow modules (ITOM, CSM, HRSD, FSM), generative AI platform experience, vendor management
Technologies
ServiceNow, JavaScript, Glide APIs, REST, SOAP, IntegrationHub, MID Server, ATF, ChatGPT, Claude
Responsibilities
Provide end-to-end Service Ownership for the ServiceNow enterprise platform; Direct and coordinate BA, QA, and MSP resources for platform upgrades and support; Serve as hands-on technical authority for configuration, scripting, and application design; Own the technical lifecycle including upgrades, patches, and deployment validation; Lead technical diagnosis and resolution of complex incidents; Design and drive the strategic roadmap and operating budget; Establish engineering practices including coding standards and automated testing
Seniority
Senior, hands-on IC with leadership responsibilities
